Terms of service
1. About us
This online shop is operated by Mediahuis, trading as Indo Shop, whose registered office is at Independent House, 27-32 Talbot Street, Dublin 1.
You can contact us at customerhelp@independent.ie or +353 1 705 5333.
These Terms and Conditions apply to purchases made through this Shopify store.
2. Products and orders
Product descriptions, images and prices are provided on the relevant product page. We take reasonable care to ensure that information is accurate, although colours and appearance may vary slightly depending on your device.
When you place an order, you are making an offer to purchase the products. Your order is accepted when we send you an order confirmation email. We may cancel an order where a product is unavailable, there is an obvious pricing or description error, or we reasonably suspect fraudulent activity. If we cancel an order, we will refund any payment made.
3. Prices and payment
All prices are shown in euro and include VAT where applicable. Delivery charges, if any, will be displayed before you complete your purchase.
Payment must be made using one of the payment methods available at checkout. Payments are processed securely by our payment provider. We do not retain full payment card details.
4. Delivery
Orders will be dispatched by Reach Group to the delivery address provided at checkout.
Estimated delivery times and charges will be displayed at checkout. We will aim to deliver within the stated timeframe and, unless a different period has been agreed, within 30 days of acceptance of your order.
If your order is delayed, damaged or does not arrive, please contact us at customerhelp@independent.ie with your order number. We remain responsible for the goods until they are delivered to you or to a person you nominate.
5. Cancelling an order and returns
Except where required by law, we do not accept returns or offer refunds for unwanted goods or goods purchased in error.
If you are a consumer, you generally have the legal right to cancel an online order within 14 days of receiving the goods, without giving a reason. You must notify us at customerhelp@independent.ie within this period and return the goods within 14 days of notifying us.
Unless the goods are faulty, damaged or not as described, you are responsible for the direct cost of returning goods. Goods must be returned in suitable condition, allowing for reasonable inspection. A deduction may be made where the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.
Nothing in these Terms affects your statutory rights. If goods are faulty, damaged, incorrect or not as described, please contact us at customerhelp@independent.ie. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law.
6. Faulty or incorrect goods
Nothing in these Terms affects your statutory rights. If goods are faulty, damaged, incorrect or do not match their description, please contact us as soon as possible at customerhelp@independent.ie.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under applicable consumer law. We will provide instructions for returning faulty or incorrect goods and will cover reasonable return costs where appropriate.
7. Intellectual property
All content on this website, including the Irish Independent name, logos, images and product designs, belongs to or is used under licence by Mediahuis or its relevant licensors. It may not be copied, reproduced or used without permission.
8. Privacy
Personal data provided when placing an order will be processed in accordance with our Privacy Notice – found here. This may include processing for payment, order fulfilment, delivery, customer service, fraud prevention and legal compliance.
9. Complaints and applicable law
If you have a complaint, please contact customerhelp@independent.ie and include your order number and details of the issue.
These Terms are governed by Irish law. You have the benefit of any mandatory consumer protections that apply in the country where you live.
Last updated: 12/10/2026