Delivery:

Once you have ordered your bike, you will receive an e-mail from Bizbike Ireland Ltd., the supplier of the Veloci e-bikes, to arrange for the delivery of your new e-bike at a time that suits you. Your bike will be delivered to your chosen location free of charge.
The assembly of your Veloci e-bike will be carried out at your doorstep within 14 days of ordering. The delivery includes:

• The bike is taken out of the box
• The saddle and handlebars are adjusted
• The Pedals are installed correctly

The standard delivery fee for all non-bike items is 7.95 EUR

Returns:

If for some reason you would like to return your item, you can do so within 14 days of purchase provided the item is in its original, unopened packaging. Once this item has been received the refund will be processed and will be debited back onto your card within 10 days working days.
If you would like to return your bike or would like an exchange for a different size or model, you can contact our supplier Bizbike Ireland Ltd. directly within 14 days of receiving the electric bike and their customer service team will arrange to have the original bike collected from your home.

Cycle to Work Scheme Steps

1. Select the Veloci e-bike you wish to order
2. Add optional extras and accessories and check out
3. Electric bikes are covered by the Cycle to Work Scheme up to the value of 1,500 EUR. If you select an e-bike worth more than 1,500 EUR, the balance must be paid when purchasing the bike. If you choose an e-bike for 1,500 EUR, you can secure your bike with a 50 EUR refundable deposit. We’ll email you an invoice for 1,500 EUR to forward to your employer.
4. Once your employer pays for your new e-bike in full, we will send you a confirmation email.
5. When your order has been confirmed, the supplier of the Veloci e-bikes, Bizbike Ireland Ltd., will arrange for the delivery of your new e-bike at a time that suits you. Your bike will be delivered to your chosen location free of charge.
The assembly of your Veloci e-bike will be carried out at your doorstep within 14 days of ordering

***Please enter your companies name and address in the “billing section” ***

Your Veloci e-bike can work out even cheaper if purchased through the Cycle to Work Scheme (also known as the Bike to Work Scheme).
Under the government initiative, your employer will pay for your electric bike and you repay the cost in regular instalments taken from your gross salary.
This means you are not liable for income tax, USC or PRSI with potential savings from 20% to over 50% (depending on how much tax you normally pay).
You can also agree on the timeline of repayments with your employer over the next year.

Service

With every Veloci e-bike purchased, our supplier Bizbike Ireland offers a first free maintenance. This service must be used after 500KM or 6 months from the date of delivery, whichever comes first.

To avail of your first free maintenance, you will have to contact Bizbike Ireland directly – you can do so by emailing them at customerservice@bizbike.ie. Their customer service team will then help you to arrange for your first free maintenance. Please be aware that the first free service must be used within the first 6 months of owning your bike, otherwise your free service will no longer be valid. Requesting your service can be done by contacting customerservice@bizbike.ie>.
For any other service after this, you will be charged €49.00

Regular checks can save you a lot of unnecessary damage (and therefore a lot of unnecessary costs!) in the long run. Therefore, we recommend that you have your bike serviced at least once a year.

Is the Veloci electric bicycle directly available from stock?
When your order is processed, our supplier Bizbike Ireland will arrange for your e-bike to be delivered within 14 working days. On average, delivery to the Dublin area takes between 3 to 5 working days and to other counties 5 to 7 working days following the order processing.

Can I test or view the electric bicycle Veloci in a bicycle shop?
If you would like to test drive a Veloci e-bike before you buy it, you can do so at one of Bizbike Irelands test days, click here for more information.

How far can I cycle with a Veloci electric bike?
Thanks to the Lithium-ion battery used in the Veloci electric bike, you can cycle up to 120km with a single charge. The range is dependent on several factors, such as wind direction, terrain, temperature, slope, load and assistance level used by the cyclist.

What is the advantage of an electric bicycle with a mid-engine?
Veloci e-bikes have mid-mounted engines to ensure the weight is distributed to the centre of the bike. This promotes stability and enhances riding comfort when cycling. A mid-motor allows cyclists to maintain their balance easily and ensures that they remain in total control throughout their journey. Veloci electric bikes have the most compact and quiet mid-mounted motor on the market.

What is the advantage of an electric bicycle with an integrated battery in the frame?
Integrated batteries in the frame do not just make the Veloci electric bikes more aesthetic; having the battery integrated within the frame has practical perks. By having the battery integrated within the frame, good and stable handling is promoted because the centre of gravity is at the midpoint of the electric bike. Additionally, having the battery concealed adds an extra layer of protection to prevent the battery from taking any knocks or damage.

How do I get the most out of the battery?
With the following tips you can ensure that the battery retains a high capacity for a long time:

• Charge your battery every two months and store your battery indoors at room temperature.
• Never let the battery run completely empty. This can seriously affect battery performance.
• Like other batteries, the battery of an e-bike is sensitive to ambient temperatures. In freezing weather, its capacity can drop by 33%.
• The battery can withstand rain, but should never be submerged in water or cleaned with a pressure washer.
• You can charge the battery up to 600 times. On average, this corresponds to a period of 4-5 years.
• Has the battery fallen? Have the battery checked for internal damage or short circuit as soon as possible by scheduling a maintenance service by contacting customerservice@bizbike.ie.

What is the maximum speed on an electric bike?
The Veloci e-bikes are equipped with a motor that gives you electric support up to 25 km/h. This is more than enough for relaxed cycling against the wind or on an incline. Above 25 km/h, motor assistance cuts out so that you never reach a dangerous speed.

What is the weight capacity of my electric bicycle?
The Veloci electric bicycles are designed to carry a weight of up to 120 kg. If you weigh more than 120 kg and it turns out that overloading is the cause of damage, the warranty on the frame and non-electrical parts may become void. Moreover, do not hang a child seat, bags or other objects on the handlebars. The carrier has a maximum load capacity of 20 kg and the maximum steering load is 5 kg.

Where can I go with my Veloci for maintenance or repair?
Bizbike Ireland provides an excellent maintenance service at home, where their mobile bicycle technicians come to your home by appointment to remedy any problem. The first free maintenance is offered as part of Bizbike Irelands fantastic deal and is valued at €49.00 which must be used within 6 months of purchase or after 500km travelled on your bike. For any other service after this, you will be charged €49.00. If due to high maintenance numbers our technicians are unable to service your bike at your house, Bizbike will arrange for the collection of your bike for it to be serviced in their warehouse in Dublin.

How do I clean my electric bike?
If you cycle in the rain, hail, or snow, dirt can sometimes stick to the chain and other bike parts. Remove it regularly so it doesn't build up.

To clean your bike, it's best to use:

• Old towel and sponge
• Watering can or bucket
• Veloci maintenance pack

Do not use a high-pressure cleaner – it will destroy your bike! Also, do not pour excessive amounts of water over the bicycle. It can certainly withstand a rain shower, but a deluge does not do your bike any good!

If you go through the following steps, your bike will shine like never before:

• Rinse the dust and dirt from your bike with lukewarm water. This makes it easier to remove grease and oil.
• Before you start cleaning your bike, the chain and chain guard deserve your attention: clean both with a degreaser and a stiff brush. Then rinse the chain with some (warm) water, dry it with an old rag and apply some of the chain oil. A little goes a long way: do not use too much chain oil.
• Now that your chain has been degreased, polish the frame of your bike. Use lukewarm water and some soap. Start at the handlebars and work your way to the rear. Don't forget the wheels and spokes!
• Rinse the soap residue from the bike, and dry with a towel.
• Also, check that all bolts and nuts are still tight. If you apply a lubricant such as petroleum jelly, it will rust less quickly.

To keep your bike functional, repeat this process every 500 km.

How do I prevent rust on my electric bicycle?
Grease chromed and stainless steel parts and unpainted aluminium with acid-free petroleum jelly to prevent oxidation (i.e., rust). Rotating parts, in turn, need grease or oil. It is recommended that the chain, sprockets and axles are to be lubricated regularly with chain oil.